In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:45 UTC
Scheduled - In response to the Government guideliness we have reviewed our processes and procedures as the Coronavirus (Covid-19) situation continues to evolve.

As a result, access to our data centres will be by appointment only, we request that where you can, please utilise the remote hands services we have available and that datacentre access should be reserved for essential works only.

We understand that only you can define what is essential to keep your business running effectively and safely, but essential works are typically:
- Fixing a service impacting fault at the site
- Expanding capacity where lack of capacity is causing major issues
- Changes to infrastructure to support home working
- Loading a tape library to ensure successful backups can be continued

Appointments for site visits are limited to two persons, and should last no more than two hours. UK Servers engineers will not be able to provide any persons visiting site with any tools or other equipment or assist with racking any customer equipment.

All persons visiting site will have their temperature checked on entry, are required to wear a face covering unless they have a medical exception and will have to complete a screening questionaire before access is allowed to the facility.

All access requests need to be raised via the customer control panel or by email at support@ukservers.com and should detail the requested site, your proposed date and time of attendance. A member of the UK Servers team will then be in touch to confirm the appointment or discuss alternative, suitable options if the requested time is not available.

Should you arrive onsite without an approved appointment, or appropiate face covering then access will not be permitted.
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 6, 2021
Resolved - This incident has been resolved.
May 6, 09:13 UTC
Monitoring - The switch stack has been brought back up to full operational capacity. Some customers may have noticed a brief packet loss as this was done.
All services in Coventry are now back to full operational capacity/redundancy.

We are continuing to monitor as we aim to understand if there are any fixes required.
Apr 6, 04:21 UTC
Update - We have identified an issue with the switch in data hall 2.
All services currently appear to be online but servers beginning UKDSL R41-xx to UKDSL R67-xx should be considered at risk for the moment until we are able to identify and correct the issue.
Apr 6, 03:23 UTC
Investigating - We are currently investigating a network issue affecting servers in DH2.
Currently service looks to be online but we are monitoring closely.
Apr 6, 03:04 UTC
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.