All Systems Operational
Coventry DH1 Operational
90 days ago
100.0 % uptime
Today
Coventry DH2 Operational
90 days ago
100.0 % uptime
Today
Telehouse East (THE) Operational
90 days ago
100.0 % uptime
Today
Telehouse North (THN) Operational
90 days ago
100.0 % uptime
Today
Telehouse West (THW) Operational
90 days ago
100.0 % uptime
Today
Sovereign House (SOV) Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 1 Operational
90 days ago
100.0 % uptime
Today
Pulsant (Maidenhead) 2 Operational
90 days ago
100.0 % uptime
Today
Continuity House - Coventry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be advised of essential maintenance works required on NEOS Optical Transmission Platform as part of their 88 Channel Upgrade Project. They will be upgrading WSS cards as part of a major program of works across their entire estate. Services will experience an outage during the work and whilst the full outage window has been requested it is not expected that the work will need the whole window and the engineer will endeavor to restore services as quickly as possible.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Jan 24, 2024 - 20:16 GMT
Please be advised of essential network maintenance activity taking place at one of NEOS sites - Evesham POP Relocation - Fibre Integration Works. This is part of a two-stage project as part of shut down of Evesham. The whole outage window required due to stipulations from local authority. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Feb 02, 2024 - 14:34 GMT
Please be advised of essential maintenance work required on our partner's NEOS Fibre Network Platform. They are required to carry out a fibre migration to move traffic away from a damaged fibre. This requires the fibres to be cut. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Feb 13, 2024 - 19:16 GMT
Please be advised of essential network maintenance activity taking place at one of NEOS sites - Evesham POP Relocation - Fibre Integration Works. This is part of a two-stage project as part of shut down of Evesham. The whole outage window required due to stipulations from local authority. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Jan 31, 2024 - 16:59 GMT
Please be advised of essential maintenance work required on NEOS Fibre Network Platform. Patch lead tidy up of all existing patches connected into ODF in rack J13 at Reading Daisy. Works will involve un-patching one circuit at a time. Once unpatched the patch lead is to be redressed in the ODF with the excess patch lead to be left coiled on top of the rack. This is required to allow the installation of new equipment. Outage to each service is not expected to be more then 30 minutes within the window.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Feb 16, 2024 - 15:10 GMT
Please be advised of essential network maintenance activity taking place at one of COLT sites in Reading. Work is required to perform infrastructure maintenance to ensure the continued integrity of the network.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Posted on Feb 23, 2024 - 17:18 GMT
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This linecard has been replaced and fully redundancy restored to the network.
Feb 22, 20:39 GMT
Investigating - At 17:03 our engineers noticed a fault with a linecard on a Juniper MX router within the THN2 datacentre in London docklands, an engineer has been despatched to site and is going to shortly be replacing the linecard on this device. Due to the redundant nature of our network and of the Juniper MX router series this should not be service affecting and this notice is being posted as a precautionary measure.

Engineers are expecting to swap the card out at 18:05

Feb 22, 18:01 GMT
Resolved - This incident has been resolved.
Feb 22, 17:42 GMT
Monitoring - We belive this issue to now be resolved and request any customers still seeing issues to please get in contact with us, we are still conducting a root cause analysis and will provide further information within the next 24 hours.

We do not expect the issue to re-occur.

Feb 21, 20:51 GMT
Investigating - We are currently investigating a network issue causing packet loss across some routes.

Our network engineers are diagnosing the problem and further updates should follow.

Dedicated or shared colocation customers may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.

Feb 21, 19:00 GMT
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 GMT
Scheduled - Please be advised of Emergency maintenance work required on our partner's - NEOS Fibre Network Platform. They are required to carry out a full joint remake due to existing joint conditions. This requires the fibres to be cut. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.

Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.

Feb 2, 14:41 GMT
Feb 14, 2024
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.