tag:status.ukservers.com,2005:/historyUK Servers Status Status - Incident History2024-03-28T18:39:38+00:00UK Servers Statustag:status.ukservers.com,2005:Incident/203595012024-04-08T23:00:00+01:002024-03-26T09:43:47+00:00Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>23:00</var> BST - Apr <var data-var='date'>9</var>, <var data-var='time'>08:00</var> BST</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:43</var> GMT</small><br><strong>Scheduled</strong> - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.<br /><br />The purpose of this work is to complete node/joint remake for faults/quality purposes.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.<br /><br />Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.<br /><br />Planned Start Date: 08/04/2024 Planned Start Time: 23:00<br />Planned End Date: 09/04/2024 Planned End Time: 08:00</p>tag:status.ukservers.com,2005:Incident/203433712024-04-02T22:00:00+01:002024-03-24T13:24:09+00:00Scheduled Maintenance - Coventry Datacentre - Fibre Wavelength Services<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>22:00</var> BST - Apr <var data-var='date'>3</var>, <var data-var='time'>06:00</var> BST</strong></p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>13:24</var> GMT</small><br><strong>Scheduled</strong> - During the above period one of the suppliers of wavelength services providing connectivity from our London PoPs to our Coventry datacentres will be carrying out essential maintenance work.<br /><br />This work involves upgrading WSS cards as part of a major program of works across their entire estate to ensure consistency throughout the network, enhance functionality and prevent obsolescence.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.<br /><br />Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.<br /><br />Planned Start Date: 02/04/2024 Planned Start Time: 22:00<br />Planned End Date: 03/04/2024 Planned End Time: 06:00</p>tag:status.ukservers.com,2005:Incident/203457662024-03-24T23:20:39+00:002024-03-24T23:20:39+00:00Service Incident - Rack 60 - Coventry Datacentre - Switch Failure<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>23:20</var> GMT</small><br><strong>Resolved</strong> - Service has been restored to customers in this rack after a restart of the rack switch, we are continuing to monitor the situation and are diagnosing the error logs on this device.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>23:12</var> GMT</small><br><strong>Investigating</strong> - At approximately 23:09 our monitoring systems identified an issue affecting the network connectivity to Rack 60 within our Coventry datacentre.<br /><br />Customers with services in this rack will be experiencing packet loss or a complete outage to their services.<br /><br />Further updates to follow.</p>tag:status.ukservers.com,2005:Incident/200591102024-03-24T07:00:57+00:002024-03-24T07:00:57+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>07:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>19:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:18</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential network maintenance activity taking place at one of COLT sites in Reading. Work is required to perform infrastructure maintenance to ensure the continued integrity of the network.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/200006232024-03-18T06:00:56+00:002024-03-18T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:10</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential maintenance work required on NEOS Fibre Network Platform. Patch lead tidy up of all existing patches connected into ODF in rack J13 at Reading Daisy. Works will involve un-patching one circuit at a time. Once unpatched the patch lead is to be redressed in the ODF with the excess patch lead to be left coiled on top of the rack. This is required to allow the installation of new equipment. Outage to each service is not expected to be more then 30 minutes within the window.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/198773652024-03-14T06:00:56+00:002024-03-14T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:59</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential network maintenance activity taking place at one of NEOS sites - Evesham POP Relocation - Fibre Integration Works. This is part of a two-stage project as part of shut down of Evesham. The whole outage window required due to stipulations from local authority. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe. <br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/199775622024-03-11T06:00:56+00:002024-03-11T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>19:16</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential maintenance work required on our partner's NEOS Fibre Network Platform. They are required to carry out a fibre migration to move traffic away from a damaged fibre. This requires the fibres to be cut. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/198936322024-03-07T06:00:56+00:002024-03-07T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:34</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential network maintenance activity taking place at one of NEOS sites - Evesham POP Relocation - Fibre Integration Works. This is part of a two-stage project as part of shut down of Evesham. The whole outage window required due to stipulations from local authority. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe. <br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/198217052024-02-28T06:00:56+00:002024-02-28T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:16</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential maintenance works required on NEOS Optical Transmission Platform as part of their 88 Channel Upgrade Project. They will be upgrading WSS cards as part of a major program of works across their entire estate. Services will experience an outage during the work and whilst the full outage window has been requested it is not expected that the work will need the whole window and the engineer will endeavor to restore services as quickly as possible.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period. <br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/200503702024-02-22T20:39:03+00:002024-02-22T20:39:03+00:00Emergency Line Card Replacement - mx0.thn.as42831 - FPC 0<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:39</var> GMT</small><br><strong>Resolved</strong> - This linecard has been replaced and fully redundancy restored to the network.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:01</var> GMT</small><br><strong>Investigating</strong> - At 17:03 our engineers noticed a fault with a linecard on a Juniper MX router within the THN2 datacentre in London docklands, an engineer has been despatched to site and is going to shortly be replacing the linecard on this device. Due to the redundant nature of our network and of the Juniper MX router series this should not be service affecting and this notice is being posted as a precautionary measure.<br /><br />Engineers are expecting to swap the card out at 18:05</p>tag:status.ukservers.com,2005:Incident/200407412024-02-22T17:42:37+00:002024-02-22T17:42:37+00:00Network Incident - AS42831<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:42</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:51</var> GMT</small><br><strong>Monitoring</strong> - We belive this issue to now be resolved and request any customers still seeing issues to please get in contact with us, we are still conducting a root cause analysis and will provide further information within the next 24 hours.<br /><br />We do not expect the issue to re-occur.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:00</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating a network issue causing packet loss across some routes.<br /><br />Our network engineers are diagnosing the problem and further updates should follow. <br /><br />Dedicated or shared colocation customers may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.</p>tag:status.ukservers.com,2005:Incident/198936852024-02-15T05:00:56+00:002024-02-15T05:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of Emergency maintenance work required on our partner's - NEOS Fibre Network Platform. They are required to carry out a full joint remake due to existing joint conditions. This requires the fibres to be cut. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on. <br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/198298172024-02-09T06:00:56+00:002024-02-09T06:00:56+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:16</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential maintenance work required on our partner's - NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on. Whilst NEOS do not expect any impact to our services, the intrusive nature of this work means that there is a possibility that we may see brief service hits and therefore we are advising you accordingly, we apologise for any inconvenience in advance. Please note that this work is night 1 of 2 scheduled and further notification will follow for the second date.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/198495352024-01-28T17:02:43+00:002024-01-28T17:02:43+00:00Service Incident - Rack W4 - Telehouse Datacentre - Power Distribution Failure<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>17:02</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:13</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:11</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:45</var> GMT</small><br><strong>Update</strong> - The failed PDU in this rack has been replaced and redundancy restored to all customers services.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>07:52</var> GMT</small><br><strong>Investigating</strong> - We are investigating an issue with loss of power to Rack W4 within Telehouse North 2<br /><br />Customers with single corded equipment with server IDs starting TFM240-W4-XXX will be experiencing an outage to service within this rack</p>tag:status.ukservers.com,2005:Incident/197301202024-01-17T10:37:09+00:002024-01-17T10:37:09+00:00Service Incident - Network Connectivity - Continuity House Datacentre - Linecard Issue<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:37</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:35</var> GMT</small><br><strong>Monitoring</strong> - fpc4 of this router has been restarted and appears to be operating without issue, a replacement of this card will be scheduled in a further maintenance window.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:21</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating a failure of a line card fpc4 on the router mx0.cov205 Our network engineers are onsite and further updates should follow. Whilst this is currently not a critical issue there is a loss of redundancy in this router and as such network at this site should be deemed to be at risk.</p>tag:status.ukservers.com,2005:Incident/190750152023-12-11T04:00:02+00:002023-12-11T04:00:02+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:59</var> GMT</small><br><strong>Scheduled</strong> - Maintenance activity:<br />Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on. <br />Please note that this work is night 2 of 2 scheduled.<br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/190749982023-12-08T06:01:00+00:002023-12-08T06:01:00+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>06:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:57</var> GMT</small><br><strong>Scheduled</strong> - Maintenance activity:<br />Please be advised of essential maintenance work required on NEOS Fibre Network Platform. They are required to carry out joint audit to determine the quality of existing joint conditions, once complete they will look to arrange future works to migrate services onto the new joint. The window scheduled accounts for the traffic Management in place, the stipulations from the local council and the Highways agency and the size of the fibre that is being worked on. <br />Please note that this work is night 1 of 2 scheduled and further notification will follow for the second date.<br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.</p>tag:status.ukservers.com,2005:Incident/192443562023-12-03T06:00:09+00:002023-12-03T06:00:09+00:00Scheduled Maintenance - Coventry Datacentre - Emergency Network Maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>23:03</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>19:09</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of essential network maintenance activity taking place within our Network. NEOS needs to complete the works under a controlled change to resolve INC0037503 High Received Span Loss to resolve the alarm. <br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.<br /><br />Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.</p>tag:status.ukservers.com,2005:Incident/189465022023-11-30T06:00:01+00:002023-11-30T06:00:01+00:00Scheduled Maintenance - Coventry Datacentre - Essential Network Maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>19:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:28</var> BST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:27</var> BST</small><br><strong>Scheduled</strong> - Please be advised of essential maintenance work required on NEOS Fibre Network Platform to repair damaged fibre section within 3rd party providers network infrastructure between Bradley Stoke POP and Evesham site locations Requirement is to carry out a cutover of 216f between 2 joint locations, 3rd party provider engineers will need to carry out splicing and testing within both joint locations. Maintenance is being carried out under controlled change and supervised at all times to ensure works complete in a timely manner with minimal disruption to services.<br /><br />Due to the redundant nature of the UK Servers network this maintenance is not expected to be service affecting for our customers as traffic will automatically re-route on alternative paths however due to the nature of the work the network to our Coventry site should be deemed at risk during this period.<br /><br />Whilst a lengthy maintenance window is scheduled to cover all eventualities the service provider does not expect the circuits to be offline for the duration of the maintenance window and UK Servers customer's services should not be affected.</p>tag:status.ukservers.com,2005:Incident/190632502023-11-09T14:38:14+00:002023-11-09T14:38:14+00:00Network Incident - Coventry Datacentre - Fibre Wavelength Outage<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:38</var> GMT</small><br><strong>Resolved</strong> - The service has been stable for the last 12 hours.<br /><br />We have stressed the importance to this circuit provider that we are notified/updated of any future maintenance periods.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:50</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:50</var> GMT</small><br><strong>Update</strong> - Service looks to have been restored to this circuit within the last few minutes, we are still awaiting further information from the service provider as to what caused this circuit to go offline.<br /><br />Customers at our Coventry datacentre would have been unaffected by this issue and full redundancy has now been restored to this site.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:26</var> GMT</small><br><strong>Investigating</strong> - At approximately 22:03 a wavelength circuits between our Continuity House Coventry Datacentre and THW (Telehouse West) that provides connectivity to this site went offline and remains down.<br /><br />Due to the redundant nature of our network this has not impacted customers however pleased be advised that whilst this circuit remains offline the network at our Coventry sites is deemed "at risk"<br /><br />This is a repeat of an incident experienced on November 5th at approximately the same time which was due to network maintenance being carried out by the circuit provider who had failed to inform us of the planned works and we belive this may be part of the same issue.</p>tag:status.ukservers.com,2005:Incident/190312252023-11-06T06:25:09+00:002023-11-06T11:08:47+00:00Service Incident - Rack 27 and Rack 31 - Coventry Datacentre - Power Failure<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>06:25</var> GMT</small><br><strong>Resolved</strong> - Power has been returned to all affected services and we belive any affected customers will be back online, please contact us if you are still having any issues.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>05:16</var> GMT</small><br><strong>Investigating</strong> - We are investigating an issue with loss of power to Rack 27 and Rack 31 at our Coventry datacentre<br /><br />Customers with single corded equipment with server IDs starting UKDSL R27- and UKDSL R31- will be experiencing an outage to service within this racks<br /><br />Further updates to follow shortly.</p>tag:status.ukservers.com,2005:Incident/190290502023-11-06T06:24:23+00:002023-11-06T06:24:23+00:00Network Incident - Coventry Datacentre - Fibre Wavelength Outage<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>06:24</var> GMT</small><br><strong>Resolved</strong> - This maintenance has been finished and all links have been returned to service.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>22:29</var> GMT</small><br><strong>Investigating</strong> - At approximately 22:16 a wavelength circuits between our Continuity House Coventry Datacentre and THW (Telehouse West) that provides connectivity to this site went offline and remains down.<br /><br />Due to the redundant nature of our network this has not impacted customers however pleased be advised that whilst this circuit remains offline the network at our Coventry sites is deemed "at risk"<br /><br />Our network engineers are diagnosing the problem and further updates should follow.</p>tag:status.ukservers.com,2005:Incident/189724102023-10-31T06:00:38+00:002023-10-31T06:00:38+00:00Emergency Network Maintenance<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>21:09</var> GMT</small><br><strong>Scheduled</strong> - NEOS Networks have informed us of urgent works to resolve a network alarm within their Ciena shelf at Reading National DC. The maintenance is deemed as non service impacting and notification is for awareness purpose only. Vendor Support & Neos technical teams will be carrying out activity within shelf remotely to clear DOC Invalid Photonic Domain alarm so the Shelf can see channels. The NOC will be monitoring the network throughout. This activity is being carried out under controlled change to ensure completion in a timely manner with no disruption to service. We do apologise for this short notice and appreciate your patience whilst this issue is resolved.</p>tag:status.ukservers.com,2005:Incident/188984552023-10-23T13:07:27+01:002023-10-23T13:07:27+01:00Control Panel Unavailability<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:07</var> BST</small><br><strong>Resolved</strong> - The control panel is back up and running. No further interruption is expected</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>12:56</var> BST</small><br><strong>Identified</strong> - The customer control panel (https://control.ukservers.com) is currently experiencing an issue. This is being worked on, and we will hope to have the control panel back up as soon as possible.<br /><br />In the meantime, all support enquiries can be directed to support@ukservers.com where they will be dealt with.<br /><br />Apologies for the inconvenience.</p>tag:status.ukservers.com,2005:Incident/186662342023-10-02T14:37:03+01:002023-10-02T14:37:03+01:00Service Incident - Rack 21 - Coventry Datacentre - Switch Failure<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:37</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:18</var> BST</small><br><strong>Monitoring</strong> - Service have been restored to customers in this rack, further information will follow shortly.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> BST</small><br><strong>Investigating</strong> - At approximately 14:01 our monitoring systems identified an issue affecting the network connectivity to Rack 21 within our Coventry datacentre.<br /><br />Customers with services in this rack will be experiencing packet loss or a complete outage to their services.<br /><br />Further updates will be provided within the next 15 minutes.</p>