Resolved -
This incident has been resolved.
Jul 24, 21:13 BST
Update -
We are continuing to monitor for any further issues.
Jul 24, 21:12 BST
Update -
Connectivity should be restored for all customers at present.
If you have any issues with a service remaining offline, please open a support ticket.
We are continuing to monitor and investigate the incident.
Jul 24, 05:46 BST
Update -
Our engineers are currently carrying out an emergency reload of the router, the expected disruption of this is 10 minutes.
Customers services have been diverted to an alternative gateway where possible.
Jul 24, 05:19 BST
Monitoring -
Service has now been restored for customers at this site. However, due to ongoing router instability, customers should still consider their services to be at risk.
Jul 24, 04:40 BST
Investigating -
We are currently investigating a severe network issue affecting the router mx1.thw120
Our network engineers are diagnosing the problem and further updates should follow.
Dedicated or shared colocation customers within London datacentres may experience packet loss, increased latency or interruptions in connection whilst this is being resolved.
Jul 24, 04:31 BST