Update - The circuit remains down due to failed repair attempts on previous permitted maintenance windows from Network Rail. We will provide a further update when we receive one from the connectivity provider.
To reiterate the current impact of this incident to UKServers customers is: slightly higher latency for traffic that would otherwise usually ingress/egress though Manchester - as peering in the Manchester PoP is shutdown as a precaution.
Nov 24, 2025 - 10:14 GMT
To reiterate the current impact of this incident to UKServers customers is: slightly higher latency for traffic that would otherwise usually ingress/egress though Manchester - as peering in the Manchester PoP is shutdown as a precaution.
Nov 24, 2025 - 10:14 GMT
Update - Unfortunately the repairs proved unsuccessful. The connectivity provider will carry out their alternative repair plan, however this relies on permitted access from Network Rail and is scheduled for 00:01 - 07:59 on 23rd November UTC.
Nov 22, 2025 - 21:08 GMT
Nov 22, 2025 - 21:08 GMT
Update - The latest update from the connectivity provider is that their fibre team are presently carrying out repairs and service should be restored within the next few hours.
Nov 22, 2025 - 01:20 GMT
Nov 22, 2025 - 01:20 GMT
Update - The latest update from the connectivity provider is that their fibre team are presently carrying out repairs.
Nov 21, 2025 - 19:41 GMT
Nov 21, 2025 - 19:41 GMT
Update - The connectivity provider has confirmed a fibre break and have dispatched repair teams. No ETA at this time but resolution expected within the next few hours.
Nov 21, 2025 - 16:38 GMT
Nov 21, 2025 - 16:38 GMT
Identified - The connectivity provider has "identified Transport services impacted in Birmingham, United Kingdom" and expect to provide a further update within the next 2 hours.
Nov 21, 2025 - 14:10 GMT
Nov 21, 2025 - 14:10 GMT
Investigating - One of our core connectivity wavelengths to Manchester is unexpectedly down.
Customers with services directly in Manchester should be considered at risk at present.
We have engaged the third-party connectivity partner and will provide further updates when we receive further information from them.
Nov 21, 2025 - 13:39 GMT
Customers with services directly in Manchester should be considered at risk at present.
We have engaged the third-party connectivity partner and will provide further updates when we receive further information from them.
Nov 21, 2025 - 13:39 GMT
About This Site
This page is hosted off network and provides real-time updates on the availability and performance of our services. If you are experiencing issues not reflected here, our support team is available to assist you at any time.
For support or to raise a ticket, please visit our helpdesk at:
https://control.ukservers.com
Our engineering and support teams are available 24/7/365. You can reach us at: 0800 610 1 620
Coventry - Continuity House (205/DC3)
Operational
Coventry (DH1)
Operational
Coventry (DH2)
Operational
Telehouse East (THE)
Operational
Telehouse North (THN)
Operational
Telehouse West (THW)
Operational
Equinix MA1 (MCR)
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Core Network Upgrade - Coventry (11th December 2025) Dec 11, 2025 01:30-02:00 GMT
Update -
This maintenance is being rescheduled for Thursday 11th December @ 01:30 AM (UK Time).
Previously 21st November.
Nov 10, 2025 - 14:30 GMT
Previously 21st November.
Nov 10, 2025 - 14:30 GMT
Scheduled -
Following on from substantial edge network capacity upgrades over the recent 18 months, we have planned capacity upgrades in our Coventry datacentre to bring the overall network capacity into the datacentre from 400 Gigabit to 1.2 Terabit in Q1 2026.
As part of these upgrades, an additional router upgrade is necessary in order to support the new native 400GbE connections.
On Thursday 11th December 2025 at 01:30 AM (UK Time), we will be migrating a portion of services in our Continuity House (Coventry) datacentre to a new router.
During this time, customers with dedicated server or shared co-location services located in our Continuity House (Coventry) datacentre may experience up to 2 minutes network connectivity interruption.
We are opening a 30 minute maintenance window for contingency purposes.
This affects services beginning with an "S-" or "C-" ID.
The overall UKServers network and services in other locations are not expected to experience any disruption.
Customers with IP Transit or Quarter/Half/Full Rackspace services will NOT be impacted, unless otherwise contacted directly.
10-November Update: This has been rescheduled from 21st November to 11th December.
Dec 11, 2025 - 01:30 GMT
As part of these upgrades, an additional router upgrade is necessary in order to support the new native 400GbE connections.
On Thursday 11th December 2025 at 01:30 AM (UK Time), we will be migrating a portion of services in our Continuity House (Coventry) datacentre to a new router.
During this time, customers with dedicated server or shared co-location services located in our Continuity House (Coventry) datacentre may experience up to 2 minutes network connectivity interruption.
We are opening a 30 minute maintenance window for contingency purposes.
This affects services beginning with an "S-" or "C-" ID.
The overall UKServers network and services in other locations are not expected to experience any disruption.
Customers with IP Transit or Quarter/Half/Full Rackspace services will NOT be impacted, unless otherwise contacted directly.
10-November Update: This has been rescheduled from 21st November to 11th December.
Dec 11, 2025 - 01:30 GMT